Privacy Policy

📋Introduction

Welcome to lb89, Bangladesh's trusted online casino and sports betting platform. This Privacy Policy explains how lb89 collects, processes, stores, and protects the personal information of users who register and play on our platform. By accessing or using lb89, you agree to the practices described in this document.

This policy applies to all personal data processed in connection with the lb89 website, mobile experience, promotional activities, and customer support channels. We encourage all players to read this document carefully before registering or depositing funds on our platform.

📂Information We Collect

When you register, transact, or interact with lb89, we may collect the following categories of personal data:

• Identity data: full name, date of birth, national ID or passport number (for account verification purposes).
• Contact data: email address, phone number (including your bKash or Nagad registered mobile number), and residential city in Bangladesh (e.g., Dhaka, Chittagong, Sylhet).
• Financial data: transaction records, deposit and withdrawal amounts in BDT, payment method identifiers (e.g., bKash wallet number, Rocket account reference, Nagad ID).
• Technical data: IP address, browser type and version, device model, operating system, session timestamps, and Bangladesh Standard Time (BST, UTC+6) login activity logs.
• Usage data: game history, betting patterns, bonus usage, wagering activity, and customer support interaction records.

We collect this information directly from you at the time of registration or through automated technical means when you use our platform. We do not collect sensitive personal data such as religious beliefs, political opinions, or biometric data.

⚙️How We Use Your Information

lb89 uses your personal data for specific, legitimate purposes only. We do not process your data in any manner that is incompatible with the purposes listed below:

• Account creation and verification: to confirm your identity, validate your age (21+ only), and activate your player account.
• Payment processing: to facilitate deposits and withdrawals through bKash, Nagad, Rocket, Upay, and other supported BDT payment channels.
• Service delivery: to provide access to slots, live casino, cricket betting, crash games, and all other gaming products available on lb89.
• Compliance and fraud prevention: to meet anti-money laundering (AML) obligations, detect fraudulent activity, and uphold responsible gaming standards.
• Customer support: to respond to your queries, resolve account disputes, and improve our platform based on your feedback.
• Marketing communications: to send you relevant promotional offers, bonus announcements, and lb89 news — only if you have consented to receive such communications.

💳Payment Data & Financial Privacy

lb89 accepts deposits and processes withdrawals exclusively through trusted Bangladeshi payment providers including bKash, Nagad, Rocket, and Upay. When you transact on our platform, certain financial identifiers are necessarily logged to reconcile your account balance and ensure accurate BDT settlement.

Transaction records are retained for a period necessary to meet our record-keeping obligations and to handle any disputed payment claims. Players may request a transaction history summary by contacting our support team.

🍪Cookies & Tracking Technologies

lb89 uses cookies and similar tracking technologies to enhance your browsing experience, maintain your session state, and analyze platform usage patterns. We use the following types of cookies:

• Essential cookies: required for the platform to function correctly, including login session management and security token validation.
• Analytics cookies: used to understand how players navigate lb89, which game categories are most popular, and where technical errors occur — helping us improve the platform.
• Preference cookies: store your language preference, display settings, and other personalisation choices so your lb89 experience is consistent across sessions.

You may configure your browser to block or delete cookies at any time. Please note that disabling essential cookies may prevent certain features of lb89 from working correctly.

🤝Data Sharing & Disclosure

lb89 does not sell, lease, or trade your personal information. We may share data in limited, controlled circumstances:

• Service providers: trusted third-party partners who assist with payment processing (bKash, Nagad, Rocket), identity verification, fraud detection, and technical infrastructure — all bound by strict data processing agreements.
• Legal and regulatory disclosure: when required by applicable law, court order, or regulatory authority to disclose information — we comply with lawful requests while protecting player rights to the fullest extent permitted.
• Business transfers: in the event of a merger, acquisition, or sale of lb89 assets, your data may be transferred to the successor entity — you will be notified of any such change via the registered email on your account.

We require all third parties to implement appropriate security measures and prohibit them from using your data for any purpose beyond the specific service they provide to lb89.

🗂️Data Retention

We retain your personal data for as long as your account remains active with lb89, and for a reasonable period thereafter to fulfil our legal, regulatory, and contractual obligations. Specifically, financial transaction records and identity verification data may be retained for a minimum period required to support AML compliance and dispute resolution processes.

When your data is no longer required for these purposes, lb89 will securely delete or anonymize it. If you request account closure, we will process the deletion of non-mandatory data within a reasonable timeframe, subject to our legal retention obligations.

🔒Data Security Measures

lb89 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include SSL/TLS encryption for all data in transit, access control protocols limiting internal data access to authorised personnel only, and regular security assessments of our platform infrastructure.

While lb89 takes all reasonable steps to safeguard your information, no digital platform can guarantee absolute security. In the unlikely event of a data breach that may affect your rights, we will notify affected users promptly and take immediate remedial action in accordance with applicable standards.

⚖️Your Rights & Choices

As a player on lb89, you hold the following rights in respect of your personal data. To exercise any of these rights, contact us at [email protected]:

• Right of access: you may request a copy of the personal data lb89 holds about you, along with details of how it is used.
• Right to rectification: if you believe any information we hold about you is inaccurate or incomplete, you may ask us to correct it.
• Right to erasure: you may request the deletion of your personal data where it is no longer necessary for lb89 to retain it, subject to our legal obligations.
• Right to restrict processing: in certain circumstances you may ask lb89 to restrict how we process your data while a complaint or query is being resolved.
• Right to withdraw consent: where you have given consent for marketing communications, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

We aim to respond to all data rights requests within a reasonable timeframe. We may need to verify your identity before processing any request to protect your account security.

🔗Third-Party Links

The lb89 platform may, from time to time, reference or display content related to third-party payment providers such as bKash, Nagad, and Rocket. These external services operate under their own privacy policies, which lb89 does not control. We encourage you to review the privacy policy of any third-party service you use in connection with your lb89 account. lb89 accepts no responsibility for the data practices of any external provider.

🔞Age Restriction & Child Protection

lb89 is strictly an adult gaming platform. Our services are available exclusively to individuals aged 21 and above. We do not knowingly collect, process, or store personal data belonging to persons under the age of 21. During account registration, players are required to confirm their age and, where necessary, submit identity verification documents to demonstrate they meet the minimum age requirement.

If lb89 becomes aware that personal data has been collected from a person under 21, we will promptly delete that data and close the associated account. If you are a parent or guardian and believe your child has registered on lb89, please contact us immediately at [email protected].

📝Changes to This Privacy Policy

lb89 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When material changes are made, we will update the effective date displayed at the top of this page and, where appropriate, notify registered players via the email address associated with their account.

Your continued use of lb89 following the posting of an updated Privacy Policy constitutes your acceptance of the revised terms. We recommend checking this page periodically so you remain informed about how we protect your data.

📬Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way lb89 handles your personal data, please reach our support team. We are available 24/7 to assist players across Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh.